Company History
- After spending 15 years in the accounts receivable and collections industry, Andrew Cole opened Keynote Consulting Inc.’s first office in Arlington Heights, Illinois in 1996.
- In 2003 Ron Bronstein joined the company as Chief Operating Officer. Ron at that time had over 30 years of industry experience, and he previously served as President of the Illinois Collectors Association.
- Brent Cole, Andy’s son, has spent many years learning the industry before joining the Keynote team. He started at an entry level position at Keynote, and has worked, learned, and earned his current position of manager. As the company’s future leader, Brent is continuing to gain valuable industry experience and education.
Collection Approach
Ethics/Compliance
Keynote Consulting, Inc. is proud to say that we maintain a consistent A to A+ rating with the Better Business Bureau. We hold ourselves to a high standard of business ethics to which all personnel are required to adhere. Our collectors treat all our clients, consumers, and their own peers with honesty and respect.This is at the “heart” of our company’s core values.
Compliance with the myriad of Federal, State and Municipal regulations is a primary concern to everyone in the Accounts Receivable Management (ARM) industry. Our regular communications with the Compliance Department of our national trade association, The American Collectors Association (ACA), and our own attorneys, keeps Keynote Consulting, Inc informed of and in compliance with the strict laws and regulations that govern our industry.
This is why Keynote has kept in excellent standing not only with the BBB, but also with our clients and their customers.
Collection Strategy
The philosophy at Keynote Consulting is to treat every individual with respect and dignity. Our strategy is to employ a unique approach in working with consumers so that we are positioned to be a priority. Our team of collectors are trained to conduct themselves in an efficient, professional manner in order to reach a mutually beneficial resolution.
Licensing
Keynote Consulting, Inc. is licensed in many states across the country. We can provide specific licensing information as needed.
